Privacy policy

Privacy Policy

Last updated: 19 September 2025

At Collective Glow, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase our digital products.

1. Information We Collect

When you interact with us, we may collect:

  • Basic details: name, email address, billing details.
  • Payment information: collected securely through Shopify and our payment partners (we don’t store your card details).
  • Usage information: how you browse and use our site (through cookies and analytics).

2. How We Use Your Information

We use your information to:

  • Process and deliver your file orders.
  • Communicate with you about your purchases or inquiries.
  • Improve our website and customer experience.
  • Send updates or promotions (only if you’ve opted in).

3. Sharing your information

We only share your information with:

  • Trusted partners like Shopify and payment processors, to complete your transactions.
  • Service providers who help us run our website. We do not sell or rent your personal information to third parties.

4. Cookies & Analytics

Like most websites, we use cookies to improve your browsing experience and to understand how our website is used. You can manage or disable cookies in your browser settings.

5. Data Security & Retention

We take steps to protect your data, but please note no system is 100% secure. We keep your information only as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

Depending on your location, you may have rights to access, update, or request deletion of your personal information. To exercise these rights, please contact us.

7. Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect their data.

8. Changes and Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a new “last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@collective-glow.com